This article will give you incite on the psychology of a bad customer…
9 Ways to Identify a Bad Customer
1. High Contact Frequency
If a customer contacts you with a frequency far above the average, devouring too much of your team’s time, he might not be worth keeping.
Of course this doesn’t mean that anyone reaching out with requests is potentially a bad customer. But if you have someone who constantly reaches out to you with questions that could have been answered by simply going through your website or knowledge base, if a customer is obviously too lazy to think for himself, he deserves the label of ‘bad customer’….